DELIVERY: For the majority of orders received before midday on any working day (ie Monday through to Friday) they will be dispatched the same day on a Next Working Day Courier Service. Occasionally it is not possible for us to dispatch the same day and therefore a delivery period of 2 working days should be allowed.PLEASE NOTIFY US WHEN ORDERING IF A NEXT DAY DELIVERY IS ESSENTIAL.
As soon as your order has been dispatched we will send you an email.
DETAILS FOR DELIVERY: For all mainland UK addresses, your order will be sent via Interlink Express Delivery Service. Orders will need to be signed for - you may give us an alternative delivery address ie work address or neighbour. If you provide a mobile number when you order, interlink with text you an estimated one hour delivery slot on the morning of delivery. If you provide an email, they will email the estimated one hour delivery slot.
For areas other than mainland UK such as Northern Ireland, Iow, Scottish Highlands & Ireland, your order will be sent via Royal Mail or Parceforce. A trackable method will always be used for security.
RETURNS: We understand that sometimes incorrect items are ordered and therefore we are happy to offer an exchange or returns service. We ask that you notify us within 14 working days of receipt of your order of any item that you would like to return to us. The customer is responsible for all additional postage fees and are responsible for using a secure method of returning the item. If an exchange is required there is a £6 fee to resend out the new item (For mainland uk) £14.50 for highland and islands. This can be paid via Paypal or by credit/ debit card over the telephone. We will email you to keep you updated on your return/ exchange. If you are returning any product we ask that you use sufficient protective packing materials to protect the product and packaging so it arrives back to us in a resellable condition. In the case of a refund being requested, monies will always be returned the same method as the original payment was received.